Refund policy

Refunds or Replacements for physical product orders are available only when Gold Fitness is at fault for example delivery failure, damage product, missing or incorrect items. 

For Delivery Failure: 

• If the package was not received, a non-delivery certification from the carrier/postal authority is required.

For Damaged Products: 

• A full refund or replacement will be issued if items arrive damaged.

• Must be reported within 14 days of delivery with valid photo or video evidence of the product submitted to Gold-Fitness.

  • Evidence should include a short video or image demonstrating the defect (e.g., the product failing to function properly), along with clear proof of the impact on item functionality.

  • Please note that if the packaging is damaged but the product itself is intact and functioning properly, we cannot process a refund. Refunds are only issued if the product itself arrives damaged or broken, not for damaged packaging.

For Missing or Incorrect Items: 

• A full refund or replacement will be issued for incorrect or missing items.

• Requires photo or video evidence within the applicable timeframe.

  • Evidence must include clear images of the received item, the original packaging, and the shipping label, along with an indication of the specific problem (e.g., incorrect size, or color).

In case of Order Cancellation 

• A full refund is available if the order is canceled before processing or shipping.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.